The pet request response pack: answer well, inside 28 days
Pets are one of the Renters' Rights Act's headline changes: tenants can ask, you must answer in writing within 28 days, and refusal is only lawful where it is reasonable. Most landlords will face this letter eventually. This pack is the professional answer, whichever way you decide.
What you get
The 28 day process walkthrough: what counts as a request, the clock, and how to decide.
The consent with conditions letter: say yes on sensible written terms.
The reasonable refusal letter: say no lawfully, with the reason given properly.
The pet addendum: a short document recording what was agreed, signed by both sides, that sits alongside the tenancy agreement.
Download the pack: £8
Instant download after payment. One-off, no subscription.
Why the paperwork matters
An unanswered or badly refused request invites a complaint to the new ombudsman. A well documented answer, either way, closes the issue in one letter. The wider pet rules are covered in the full RRA guide.
Common questions
What is the 28 day pet rule?
Under the Renters' Rights Act a landlord must answer a tenant's written pet request in writing within 28 days, and may only refuse where it is reasonable to do so.
What is in the pack?
A plain English walkthrough of the process, a consent with conditions letter, a reasonable refusal letter, and a pet addendum recording the agreement. £8, one-off.
Can I just ignore a pet request?
No. Silence past the deadline is the riskiest response of all. The pack exists so you never need to.
When is refusing reasonable?
Genuine, explainable reasons: a superior lease that prohibits pets, or a real mismatch between the animal and the property. The refusal letter shows how to give the reason properly.
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Start my agreement →Frequently asked questions
What is the difference between mandatory and discretionary grounds?
A mandatory ground proved compels the court to order possession; a discretionary ground adds a reasonableness test the court decides on the circumstances.
What replaced the AST in 2026?
The assured periodic tenancy: open-ended, monthly, with possession only on Section 8 grounds and rent increases only via Section 13.